Sr. IT Support Specialist (Sentry Credit)

Overview

TrueML is seeking a highly motivated and experienced Sr. IT Support Specialist & Systems Administrator to join our TrueAccord team. In this critical, hands-on role, you will be instrumental in maintaining and optimizing our IT infrastructure, serving as a technical pillar for both the existing Windows-centric environment and the Mac-focused ecosystem. This hybrid role requires deep technical expertise to perform advanced systems administration, coupled with a passion for mentorship to guide and elevate junior support staff. The ideal candidate is a proactive problem-solver and a strong communicator, dedicated to ensuring the reliability, security, and efficiency of our IT operations.

• Coach and mentor junior IT support staff, fostering a collaborative environment.
• Serve as a primary escalation point for complex IT support issues, providing advanced troubleshooting and resolution for hardware, software, and network problems.
• Develop and maintain clear documentation for system administration, operating procedures, and best practices to serve as a resource for the entire team.
• Be an advocate for knowledge sharing across the IT department, providing training to team members as necessary.
• Administer, secure, and maintain the companys core Windows-based infrastructure with experience in Microsoft 365, Azure, Entra, and SharePoint.
• Support and troubleshoot Mac OS and ChromeOS environments, including the administration of MDM technologies (JAMF / Google).
• Manage and administer identity provider (IdP) and directory services (Okta).
• Configure, maintain, and troubleshoot network infrastructure, including LAN, WAN, VPN, firewalls, and switches.
• Automate routine IT tasks and workflows using AI, scripting, and APIs to improve operational efficiency.
• Monitor system performance, proactively identifying and resolving potential issues to ensure high availability and reliability.
• Integrate IT operations with security tools and policies, enforcing best practices for data protection and compliance in a highly regulated financial services environment.
• Participate in and support IT projects from initiation to completion, including system upgrades, migrations, and new technology rollouts.

Skills & Experience

What Will Make You Stand Out

$65,000 $78,000 a year.

In addition to salary, we offer :

TrueAccord

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