HVAC Service Dispatcher / Customer Service Representative

Job Description

Job Description

The Frazier Company, one of Omaha's leading "family-owned" heating, air-conditioning, and plumbing companies for over 96 years is looking for a motivated and energetic individual to fill an HVAC customer support specialist position within our service department. This position provides direct support to our service manager. This individuals’ primary responsibilities would be the following :

1) Schedule and dispatch HVAC technicians to various jobs using a computer dispatching system.

2) Prioritize and manage service requests efficiently and timely.

3) Adeptly use multi-line telephone systems, mobile phones, GPS system, and other communication methods.

4) Process service invoices and customer information and input the pertinent information into our computer system.

5) Track field technicians daily time worked and verify with their time sheets.

6) Work up invoices for all commercial customers so that billing can be processed.

7) Account for all incoming service invoices and verify proper payment was received.

8) Communicate with customers, technicians, and managers to ensure clear and effective communication and resolution of issues.

Requirements for this position are the following :

• High school diploma or equivalent.
• At least two years’ experience with customer service, dispatching, or coordination
• Excellent organizational and time management skills
• Ability to work set schedule in a small office setting.
• Strong communication and interpersonal skills
• Proficient with computer systems.

Advance your career path with a company that rewards all team members with a very competitive pay scale as well as a family-oriented work environment. The Frazier Company prides itself on treating every member of our team like family. We have several team members of our management team that have been employed with our company for decades, and we like to promote from within the company when opportunities arise.

We offer an excellent benefits package including health, dental, vision, and short-term disability (subsidized by the company) as well as a company matched 401K plan. The pay scale for this position will depend on your previous dispatching experience but will be very competitive within our industry.

If you are seeking a company that values you as an individual and treats you like family then look no further than The Frazier Company. We have grown this company year after year in a very stable, controlled manner for almost a century and are looking for the right team members to take us to the next level in the years ahead. If you would like to be part of our team please apply directly and we would love to discuss the opportunities that we have here within the company.

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