Massage Therapist

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Promote/upsell Spa services.
• Evaluate the condition of guests’ therapeutic body needs and advise them on suitable solutions and recommendations.
• Sanitization of all professional instruments and equipment after each use.
• Ensuring that workstations and equipment are kept clean and orderly, and all supplies are adequately stocked.
• Build a client base through referrals and utilization of available promotional materials.
• Knowledge of features and benefits of professional and retail massage and body products.
• Participates in sales incentive programs.
• Enhance technical knowledge through continued training, courses, and education.
• Presents a professional, well-groomed appearance; provided uniforms must always be worn in the spa and must be laundered and pressed.
• Work effectively with team members, guests, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others.
• Learn the names and personally recognize guests and team members.
• Ensure individualized guest service through acknowledging and responding to their needs and expectations.
• Actively participate in other areas of spa operations, massages, and body treatment, etc., product knowledge and retail sales.
• Arrive on time for scheduled shift, prompt with each appointment, and perform services within the appropriate time allotted for the service.
• Receive guests for their services on time and in a courteous and polite manner.
• Stock treatment room products, linens, and guest amenities.
• Disposal of garbage and used linens effectively, efficiently, in a timely manner and as instructed.
• Properly opens and closes each shift according to standard operating procedures; Properly cares for equipment and uses appropriate amounts of product to assist with cost controls.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation; Possesses complete knowledge and understands all services and products offered to actively promote services and promotions.
• Maintain a working knowledge of the Company’s property and dedicated events on and near property to advise guests of the same, when possible.
• Respond to guest requests, complaints, or inquiries professionally, courteously, and promptly; Provides accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Develop ability to work without constant direct supervision and remains at assigned post for extended periods of time; Performs prep work, thoroughly cleans, and restocks room as required. Regularly attends and participates in and supports training and team member meetings for the Spa.
• Building and maintaining guest profiles to anticipate future needs and deliver superior service
• Assists with managing inventory responsibilities
• Adheres to all grooming standards as outlined by leadership.
• Assists in all areas of the spa operation as needed or requested.
• Ensure confidentiality with respect to guest information.
• Communicates to management all occurrences involving team members or guests in the spa that require attention.
• Maintain a positive attitude and contribute to a quality work environment.
• Adhere to AAA standards and policies.
• Attending all scheduled spa, resort, and departmental meetings.
• Demonstrate and exemplify Jamul Casino Resort’s core values (F.I.R.S.T.) daily, both internal and external Guests.

Requirements / Qualifications / Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years’ experience as a Massage Therapist is preferred
• 2+ years’ experience in Spa or Hospitality setting is required
• 1+ years’ experience with spa software (Book4Time, Booker, SpaSoft, etc.)
• Must possess CAMTC (California Massage Therapy Council) certification.
• Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• High school diploma or equivalent