Mortgage Operations Specialist

POSITION SUMMARY : The Mortgage Operations Specialist is responsible for supporting the mortgage lending process from application to loan servicing. This role ensures accurate processing of loan files, timely communication with all stakeholders, and compliance with investor and regulatory requirements. The specialist works closely with Mortgage Loan Officers, borrowers, third-party service providers, and internal teams to deliver a seamless lending experience.

PRIMARY RESPONSIBILITIES AND ACCOUNTABLILIES : (90%)

Loan Processing & Documentation

• Process mortgage loan applications with accuracy and attention to detail.
• Verify borrower income, employment, assets, and other required documentation.
• Prepare, issue, and maintain compliance with all required disclosures, including initial disclosures, change of circumstance disclosures, and closing disclosures.
• Create, review, and balance closing disclosures and closing documents with title companies.

Underwriting & Compliance Support

Loan Closing & Delivery

Loan Servicing

Collaboration & Communication

SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES : (10%)

TEAM / COMMITTEE ASSIGNMENTS :

ROLE QUALIFICATIONS :

Education

Experience

Other Skills and Abilities

WORKING CONDITIONS :

Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional out-of-town and overnight business travel may be required. Work on some Saturdays will be required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required.

GENERAL NOTICE :

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.