Field Service Engineer- Mechanical

Field Service Engineer Mechanical

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable, and sustainable energy solutions for todayand tomorrow. We are helping to meet today's energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.

Our fuel-flexible Waukesha gas engines are designed for reliable performance in isolated, mission-critical and demanding applications, delivering dependable energy even under high-stress conditions. It's time to take engines to a place no one else can. Welcome to INNIO!

In this role the Field Service Engineer Mechanical will be responsible for assisting internal technicians, end-customers, and OEM's in advanced troubleshooting, failure analysis, warranty, start-ups and on-site training, as required to meet the customers' needs.

Essential Responsibilities :

• In addition to commissioning and new product support, this position will provide advanced technical support / resolution to end-customers focusing on mechanical systems such as engines, pumps, transmissions, etc
• Develop scope of work to be executed by Field Service Technician
• Provide troubleshooting direction to Field Service Technicians
• Confidently handle escalations and interface with other products outside of their core area
• Act as interface between customer and the business
• Perform duties in compliance with all applicable departmental and divisional quality procedures and work instructions
• Identify and report all customer quality or compliance concerns immediately to the organization
• Leverage the latest technology and tools (e.g. predictive analytics and myPlant) to identify and execute proactive maintenance interventions
• Submit detailed reports concerning inspections, service work, failure analysis, and regional activities
• Support Root Cause Analyses and site investigations of equipment issues / failures and present findings to the channels and customers
• Take ownership of service cases either remotely or on-site and bring them to final resolution. Involve / escalate cases as needed with limited or no supervision
• Communicate fleet and product issues to the engineering teams, commercial teams and product line managers to identify new opportunities

Qualifications / Requirements :

Desired Characteristics :

INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.