BDC Representative

BDC Representative

Responds to internet and phone customer inquiries. Ensures the dealership actualizes its maximum ROI on internet / phone leads. Essential duties include communicating effectively with internet customers and prospects, scheduling appointments, maintaining an average of 80 outbound calls per day, following up and responding to internet leads immediately, delivering messages intended for other departments promptly, maintaining customer database and follow-up through current Customer Resource Management tool, entry data into all required tools, possessing thorough knowledge of all electronic tools and lead sources, staying up to date on all dealership products and services, staying up to date on knowledge of the federal, state, and local laws governing retail automobile sales, having thorough knowledge of new products, features, accessories, and their benefits to customers, directing customers to product information resources, including those available on the Internet, establishing personal sales goals that are consistent with dealership standards of productivity and devising a strategy to meet those goals, attending product and sales training as requested by Business Develop Manager, maintaining a professional appearance, and other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and / or experience : High School Diploma, Two plus years related experience and / or training; or a combination of education and experience. Communication skills include the ability to read, write and comprehend simple instructions, short correspondence, reports and memos, effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization, read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical skills include the ability to add, subtract, multiply, using whole numbers and decimals. Reasoning ability includes the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, deal with problems involving several concrete variables in standardized situations, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, licenses, registrations include a valid state driver's license.

Physical demands include walking, sitting, standing, and stooping to perform essential job functions. Sitting to perform routine administrative tasks, using fine motor skills, to type using a keyboard, and operating basic office equipment, such as a telephone, scanner / copy machine, and calculator.

Work environment characteristics include those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.