Accommodation Specialist

Accommodation Specialist

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

The Accommodation Specialist plays a key role in supporting T-Mobile's commitment to accessibility and inclusion. This position runs the interactive accommodation process for employees and applicants with medical, disability-related, or religious accommodation needs. Acting as both a case manager and trusted consultant, this role ensures requests are handled consistently, compassionately, and in compliance with federal, state, and local laws (including ADA, ADAAA, PWFA and Title VII of the Civil Rights Act). The ideal candidate combines strong relationship management, analytical thinking, and regulatory expertise with genuine empathy and respect for the employee experience. This is a hybrid role (3 days/week in the office) and is based in Overland Park, KS.

Job Responsibilities

• Manage accommodation requests for employees and applicants across the TMUS enterprise, ensuring compliance with relevant regulations.
• Facilitate the interactive process in partnership with employees, HR, managers, and external medical providers to determine effective and reasonable accommodations.
• Support religious accommodation requests and coordinate with relevant internal partners as needed.
• Ensure accurate documentation, case tracking, and reporting for all accommodation requests; provide data or case support for EEOC or legal inquiries.
• Serve as an internal consultant to HR and business leaders, providing guidance, training, and guidelines on accommodation processes and accessibility.
• Partner with internal teams as needed, to align and integrate programs that support employees holistically.
• Stay current on federal, state, and local accommodation regulations, industry standards, and accessibility trends through ongoing education and professional engagement.

Qualifications

• Bachelor's degree in Human Resources, Healthcare, Vocational Rehabilitation, or related field; or equivalent combination of education and experience.
• 2 - 4 years of experience in disability accommodation and return-to-work coordination.
• Knowledge of ADA, ADAAA, PWFA and Title VII of the Civil Rights Act and other state/federal leave and accommodation laws.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, customer service, and relationship-building abilities, demonstrating tact, diplomacy, and professionalism.
• Experience with Workday or other HRIS systems preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Certifications

• PHR, CPDM, or CDMS preferred.

What Sets You Apart

• You approach every case with empathy and a focus on solutions that work for both employees and the business.
• You're comfortable navigating sensitive and emotionally charged discussions with professionalism and care.
• You thrive in a collaborative environment, balancing regulatory precision with a people-first approach.
• You stay informed on evolving disability and accommodation trends to continuously improve the employee experience.

Additional Details

• Light travel (05%) may be required for training or team collaboration.
• At least 18 years of age
• Legally authorized to work in the United States

Base Pay Range: $48,000 - $86,700 Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.