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Inside Counter Sales
Inside Counter SalesBuilders FirstSource • Anchorage, AK, US
Inside Counter Sales

Inside Counter Sales

Builders FirstSource • Anchorage, AK, US
30+ days ago
Job type
  • Full-time
Job description

Retail Sales Associate

Provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

What You'll Do :

  • Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds / exchanges requiring a working knowledge of company products, procedures and practices.
  • Actively engages in selling company products / services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
  • Enters orders into system and schedules delivery of products.
  • Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
  • Participates in coordinating and conducting customer workshops.
  • Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
  • Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
  • Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
  • Other duties may be assigned.

Minimum Requirements :

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

What You Can Bring to the Team :

  • Knowledge of company products, competitor's products and company standards
  • Knowledge of company product pricing, discount and estimating formulas and guidelines
  • Good verbal and written communication skills
  • Demonstrates strong detail orientation skills
  • Strong customer service skills
  • Knowledge of basic sales techniques, concepts and the ability to influence and persuade
  • Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
  • Knowledge of and ability to use motorized and non-motorized material handling equipment

    • Work Environment / Physical Activity :

  • Subject to both typical office environment and outside locations with temperature and weather variations.
  • Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
  • Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
  • Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
  • Reaching-extending the hand(s) and arm(s) in any direction.
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    Counter Sales • Anchorage, AK, US