I.T. Specialist

Company : PenTeleData

Shift : Monday-Friday, 8AM-5PM (plus on call rotation)

Excellent benefits package!

Pencor and its subsidiaries are Equal Opportunity Employers

I.T. Services Specialists are experienced agents that assist with providing networking and computer related support services to SMB and enterprise customers in Pennsylvania and New Jersey. These services include pre / post-sales support, wired / wireless network design and support, Microsoft systems and server installation and support, consulting and onsite / remote management in the general business, hospitality and public venue environments. This is a direct customer facing position and requires outstanding communication and interpersonal skills.

Responsibilities include but are not limited to :

• Providing remote and onsite customer support for Microsoft virtual environments, Cloud backups and other MSP related services
• Designing and installing LAN's and Windows based domains
• Providing pre-sales support; primarily participating in sales calls to assist in the technical aspects of the sale and ensuring that the customer's technical requirements are met
• Wired and wireless network design, support and installation
• Microsoft Systems and service installation and support
• Interfacing with our customers other hardware and software vendors to identify and resolve problems
• Performing basic project management
• Providing customer training and guidance as required
• Properly documenting service activities; accurately accounting for inventory of service parts and keeping internal customer related information up to date
• Participation in the 24x7 "on call" rotation
• Other duties as assigned

Qualifications

Hyper-V

INDLP