MSP Service Desk TechnicianNext Step Innovation • Madison, MS, US
MSP Service Desk Technician
Next Step Innovation • Madison, MS, US
30+ days ago
Job type
- Full-time
Job descriptionAddress Tier 1 Service Desk tickets Deploy new customer desktops and laptops Troubleshoot general user issues such as client software installations, password resets, printer / scanner issues, and Windows operating system problems Change management detail Maintaining integrity in accessing customer infrastructure Be willing team member to support MSP Division in other ways as necessary Be willing to take training to further skillset and undergo professional development Obtain new certifications 1+ years of hands-on user IT support experience A+ certification preferred
Job Description
Job Description
Salary : 28K - 35K
We are seeking a Service Desk Technician to become an integral part of our MSP team. You will be responsible for troubleshooting user problems, deploying new systems, and ensuring a high level of customer service and satisfaction.
Customer Focused :
- 1+ years multi-customer support experience required
- Comfortable exploring and documenting new customer environments
- Comfortable interacting directly with customers
Responsibilities :
Engineering Qualifications :
Position has full benefits including medical, dental, 401K, vision, supplemental insurance, and vacation.
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Service Desk Technician • Madison, MS, US
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