Sr. Collections Specialist, Manufacturing Firm

We are looking for an experienced Collections Specialist to join our team in Norwalk, Connecticut. In this role, you will focus on recovering overdue payments and maintaining effective communication with clients to ensure timely resolutions. The ideal candidate is proactive, detail-oriented, and skilled in handling high-volume collections tasks.

Responsibilities:
• Reach out to clients with overdue accounts, making approximately 30-50 calls daily to recover outstanding payments.
• Work diligently to reduce payment delays, aiming to secure payments within 90 days or less.
• Manage accounts receivable processes and ensure accurate billing records.
• Monitor outstanding balances and prioritize collection efforts based on aging reports.
• Communicate effectively with contractors to resolve disputes and negotiate payment terms.
• Maintain detailed records of collection activities and document progress.
• Collaborate with internal teams to address discrepancies and ensure smooth account management.
• Analyze accounts with high overdue balances and create actionable strategies for recovery.
• Provide regular updates to management on collection performance and areas for improvement.• Minimum of 5 years of experience in commercial and consumer collections.
• Strong knowledge of credit and collection processes.
• Proven ability to manage high-volume collection tasks efficiently.
• Excellent communication and negotiation skills.
• Familiarity with accounts receivable and billing procedures.
• Ability to analyze aging reports and prioritize collection efforts.
• Proficiency in record-keeping and documentation.
• Detail-oriented approach and ability to handle sensitive financial information.