Customer Service Advocate

A company is looking for a Customer Service Advocate I to provide prompt and courteous responses to customer inquiries.

Key Responsibilities

Respond accurately and timely to customer inquiries through various channels and document interactions

Initiate adjustments and perform research to resolve inquiries, coordinating with other departments as necessary

Provide feedback to management on customer issues and maintain records on complaints and suggestions for improvement

Required Qualifications

High School Diploma or equivalent

Basic computer operating skills and familiarity with standard office equipment

Ability to handle high-stress situations and demonstrate good judgment

Strong customer service skills and ability to learn multiple computer systems