Senior Site Reliability Engineer

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Citizen Health was founded on the belief that having the right advocate is the single most important factor in achieving better care and outcomes. By uniquely combining data, AI, and community, Citizen is building a personalized AI advocate powered by patients' complete medical histories and data from thousands of other patients to generate personalized insights for clinical decisions and day-to-day challenges.

Citizen Health is seeking a Senior Site Reliability Engineer (SRE) to ensure the resilience, performance, and availability of our AI-powered, patient-centric healthcare platform.

The Role

In this hands-on, high-impact role, you will apply software engineering principles to operational challengesdesigning and maintaining reliable systems that scale, fail gracefully, and recover quickly. You'll work cross-functionally to establish SLOs / SLIs, implement robust observability, establish a metrics-driven approach to service performance, and drive improvements in incident response, fault tolerance, and service reliability.

Responsibilities

• Define and measure service reliability through SLIs, SLOs, and error budgets.
• Implement and operate observability tooling across cloud and Kubernetes environments.
• Analyze logs, traces, and metrics to surface actionable insights and improve system health.
• Perform capacity planning, load testing, and performance profiling and tuning to support scale and reliability, and to optimize system performance.

Must-Have Skills

Why Join Us?

At Citizen Health, You Will Be Part Of An Ambitious Mission To Build Innovative AI-driven Solutions That Redefine The Consumer Healthcare Experience And Improve Outcomes For Millions.

Additional Perks

Our Commitment to Diversity & Inclusion : Citizen Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation Range : $160K - $190K

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