Operations Coordinator

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Vision insurance

Were looking for a dedicated Operations Coordinator to support the daily operations of our residential programs. Reporting to the Program Operations Manager , this role supervises Program Coordinators and supports the oversight of Direct Support Professionals (DSPs) to ensure high-quality care and compliance. This is a hands-on leadership role ideal for someone organized, responsive, and committed to supporting individuals with intellectual and developmental disabilities.

Responsibilities

• Staff Oversight & Development : Supervise 5 Program Coordinators and support oversight of 25+ DSPs, providing coaching, performance feedback, and assisting with evaluations and professional development.
• Compliance & Quality Assurance : Conduct weekly site audits for safety and regulatory compliance, maintain and review documentation (ISP goals, MARs, health tracking), ensure Program Coordinators follow protocols, and escalate issues to the Program Operations Manager.
• Operations Management : Coordinate staff schedules, on-call rotations, and payroll accuracy; manage household maintenance, inventory, and supply tracking; monitor DSP coverage and assist with staffing alerts.
• Clinical & Behavioral Support : Track medical and behavioral follow-ups, escalate concerns, and support documentation and filing of individual care plans.
• Program Implementation : Ensure ISP and related plans are accurate, followed, and understood by staff, and support training on individual plans and service delivery.
• Crisis Response & Coverage : Act as the escalation point for emergencies and staffing shortages, and provide direct support coverage when needed.

Qualifications :

• Education : High School diploma or equivalent required; associates degree in human services, Business, or related field preferred.
• Experience : Minimum 24 years in supervisory roles within residential human services or healthcare settings.
• Strong leadership and team-building abilities.
• Knowledge of regulatory standards and compliance requirements. PA Chapter 55, 6100 and 6400 preferred.
• Proficiency in electronic documentation systems and scheduling software.
• Excellent communication, problem-solving, and organizational skills.

Working Conditions

• Schedule & Flexibility : Full-time hourly role with on-call responsibilities, including evenings, weekends, and holidays. Flexibility is essential due to the nature of residential services.
• Environment : Work is primarily conducted at residential sites and administrative offices, with frequent travel between locations. Interaction with individuals with intellectual and developmental disabilities is expected.
• Physical Demands : Includes desk work and occasional physical tasks such as lifting or assisting with site needs.
• Role Expectations : Serves as backup for Program Coordinators during staffing shortages or emergencies, requiring strong multitasking and crisis management skills.
• Collaboration : Regular communication with Program Coordinators, DSPs, and internal departments; professional documentation and teamwork are key.