Customer Success - Enterprise Engagement Manager

Customer Success - Enterprise Engagement Manager

At Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We're tackling a real and complex problem for themmanaging supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards and labor-intensive manual processes.

Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another.

We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.

What You'll Do

• Lead, manage and grow Alloy's strategic customers. You will work primarily with large corporations, supporting VP to C-level stakeholders to formulate strategic objectives, deliver against them at a fast pace, execute analytical work to show tangible ROI, while also identifying and training a "core team" of customer users.
• Act as the primary point of contact for assigned customers from kickoff through and including renewal.
• Collaborate with customers to create long-lasting business connections, strengthening all customer relationships and building them into true business partnerships.
• Support customers through implementation, training and onboarding, working closely with cross-functional Alloy.ai teams to ensure reporting and data are accurate and align with customer objectives.
• Deliver against valuable short term objectives and keep new and ongoing projects on track.
• Monitor customer activity and meet with stakeholders on a recurring basis to improve customer understanding, drive business, and discuss areas of improvement.
• Surface and drive expansion opportunities with existing customers through a consultative mindset in partnership with Sales and the Executive team.
• Work with a group of "core users" through relationship management, training and support, to make Alloy.ai a trusted and integral part of the customer's regular course of business.
• Conduct business value reviews to grow and retain book of business.
• Execute and present value-driving analysis in Alloy.ai and, in collaboration with users, turn these into repeatable processes at customer organizations
• Act as the internal "voice of the customer", gathering and prioritizing user feedback, translating ideas and obstacles into actionable, engineering-friendly development requests.
• Work cross-functionally to partner on product and marketing initiatives as well as help drive scale as our business grows.
• Be a leader to other Customer Success Managers on the team, coaching and mentoring others.

What We're Looking For

Role is a hybrid based in Denver, CO; Washington, DC; Vancouver, BC. Hybrid is defined by our company as 3+ days / week in the office when not on vacation. Remote employees will not be considered for this role.