Butler / Bellman

Job Description

Job Description

Job Title : Butler / Bellman

Department : Front Office

Reports To : Guest Relations Manager / Front Office Manager

FLSA Status : Non-Exempt

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POSITION SUMMARY :

The Butler plays a key role in delivering a seamless, refined, and highly personalized guest experience. This role supports Forbes Travel Guide standards through anticipatory service, professional discretion, and exceptional attention to detail. The Butler acts as a liaison between the guest and our hotel departments to ensure every aspect of the stay exceeds expectations. The Butler must take proactive steps to curate a luxury hospitality experience in alignment with Forbes Standards.

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ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Serves as the first point of contact with our guests when they arrive to Mr. C.
• Welcomes all guests by name to our property, thoughtfully assists with their luggage.
• Provide hotel orientation and room feature demonstrations upon arrival, aligning with Forbes standards.
• Safely transport guest luggage to and from rooms and / or vehicles.
• Maintain cleanliness and presentation of the lobby, bell stand, and storage rooms.
• Coordinate personalized guest amenities, including welcome notes, in-room gifts, floral arrangements, specialty food and beverage items, and celebratory touches, ensuring accurate and timely delivery.
• Actively engage in public areas to delight guests, anticipate needs, and coordinate any request needed.
• Assist guests with unpacking and packing services upon request.
• Assist with or manage personal guest requests such as laundry, pressing, shoe care, transportation, or dining / spa arrangements; coordinating with Supervisor as needed.
• Ensure all guest preferences and service interactions are properly documented and communicated for future stays.
• Provide support to the Guest Relations Manager in guest recognition, VIP tracking, and amenity planning.
• Always uphold a polished appearance and professional and pleasant demeanor, adhering to Forbes service standards and hotel grooming guidelines.
• Maintain full confidentiality and discretion regarding all guest matters.

QUALIFICATIONS :

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EDUCATION AND CERTIFICATIONS :

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PHYSICAL REQUIREMENTS :

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INTENT AND FUNCTION OF JOB DESCRIPTIONS :

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by Supervisors as deemed appropriate.  Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an “at-will” employer.

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