Enterprise Customer Success Manager

Job Description

Job Description

The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure customer success by delivering value, building processes, and fostering strong relationships. The role includes working as a Subject Matter Expert (SME) for partner integrations and managing a Customer Success Associate (CSA) to achieve team goals.

The Day-to-Day Responsibilities :

Customer Success Leadership

• Own the post-sales customer journey, including onboarding, engagement, and growth.
• Ensure seamless transitions from sales to implementation, turning new customers into trained and successful users quickly.
• Act as the primary point of contact for customers, delivering both good and bad news professionally.
• Advocate for the company and the customer, balancing their respective goals and needs.

Team Management

Process Development and Execution

Revenue and Retention Accountability

Collaboration and SME Role

Ownership of Goals and Priorities

A Little Bit About Us

Zuum is a rapidly growing, tech startup which is transforming the $1.2 trillion logistics industry. We connect enterprise shippers to carriers on an automated platform. To better understand what we are about, please check out our website Zuum Transportation and our Career Page.

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