Customer Support and Service Coordinator

Benefits:

401(k)

401(k) matching

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

DataShield is seeking someone Detail-Oriented, Reliable, and Team-Focused

Do you thrive in a fast-paced, supportive environment? Are you a reliable, process-oriented professional who finds satisfaction in completing tasks accurately and keeping running smoothly? If you answered yes and enjoy clear direction, have strong attention to detail, and take pride in being a dependable team player, this role could be a great fit.

You don’t need years of experience. If you’re organized, dependable, and ready to learn, we’ll train you. Your ability to follow through, stay on top of details, and support your teammates will make a big difference every day.

What You’ll Do

Answer incoming calls from existing customers and provide friendly, accurate support

Handle customer requests, account changes, service updates, and scheduling needs

Respond to new sales inquiries via phone, email, and web forms

Prepare quotes and track opportunities in our CRM (training provided)

Set up new accounts and assist with onboarding tasks

Coordinate internally with sales, service, and dispatch to keep operations in sync

Maintain documentation, customer records, and service details with precision

What We’re Looking For

Someone who takes direction well but works independently once trained

Detail-focused and organized — you love crossing items off your list

Comfortable communicating with customers and internal teams

Energized by getting things done and supporting others

Able to adapt when priorities shift but keep a steady rhythm

Naturally dependable with strong follow-through

Requirements

Experience in customer service, service coordination, sales support, or administrative work helpful

Clear verbal and written communication skills

Tech-comfortable and open to learning new systems

Positive, professional attitude and a willingness to learn

What’s in It for You

A structured, supportive environment with room to grow

On-the-job training and a long-term path for advancement

Work that feels meaningful — your attention to detail keeps everything moving

A team that values your contribution and helps each other win

Growth opportunities into more specialized or expanded roles as you develop

Our Core Values: Do The Right Thing, Get Better Every Day, Do It Now & Have Each Other’s Back

Benefits

Medical insurance

Vision and dental coverage

Paid time off (PTO)

Simple IRA with company match