Responsible Managing Employee (RME)

Frontdoor Contractor Relations

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more.

Responsibilities

As an RME (or Qualifying Person), you will oversee and evaluate a network of contractor's work who perform appliance, electrical, HVAC, and / or plumbing consultation, diagnosis, repair, maintenance, and improvement. Interact with all departments including field sales. Recruit, hire, coach, oversee, and evaluate new and existing contractors within their network(s) as needed.

• Available for all testing should it be required to obtain company multi-trades licenses and / or shilled trade licenses.
• Able to complete all required work experience forms, licensing forms and signatures needed to process license applications in a timely fashion.
• Oversees and evaluates the quality and cost of an assigned contractor network by analyzing and interpreting reports and statistical data and assigning tasks as needed.
• Educates, trains, and provides ongoing coaching to contractors as needed on company policies and procedures.
• Analyzes data to determine gaps in contractor availability and performance to make recommendations, build commitment, and overcome obstacles.
• Provides technical support, remote diagnosis, and triage using Zoom and other multi-channel interactions in the diagnosis and repair of Customers' service or maintenance needs.
• Serves as a trusted "Advisor" for best practices and cost efficiency for members and delivers a great member experience by walking them through simple, step by step instructions to better understand their service or maintenance need and potential options.
• Enhances and maintains technical knowledge of current trade standards, codes, and procedures regarding safe and effective do-it-yourself / do-it-with-me instruction.
• Acquires and maintains knowledge and understanding of product for application in every business transaction.
• Develops business relationships and responds to sales inquiries and service needs.
• Grows the business and other sales objectives and key results as identified.
• May assume other duties as applied.

Qualifications

Minimum Education, Licensure and Professional Certification requirements : High school diploma or equivalent required. Have General Contractor experience or licensing.

Minimum Experience required : Minimum of 7 years necessary to perform role : High school diploma or equivalent required, general contracting experience preferred. Able to meet requirements to serve as an RME for General Contractor licenses.

Travel : Up to 50% in first year, and potential for less after.

Required Skills :

Preferred Skills :

This role pays between $105,900 / yr to $155,000 / yr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location. At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more. Our approach to benefits is holistic, and includes health, wellbeing and financial components including : insurance for medical / pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Job Locations US-MS-Jackson ID 2025-3907 Category Contractor Relations Type Full Time Company PRO Frontdoor Pro, Inc.