Vice President of Operations and Special Services

Vice President of Operations and Special Services

Department : Operations / Regular Full-time, Exempt

Location : (In-person) 400 N. Ashley Dr. #1010, Tampa Fl 33602

Reports to : President & CEO

Application Deadline : October 20, 2025

Vision

Tampa Downtown Partnership is the leader in fostering a vibrant, diverse, 24-hour Downtown in which to live, work, play, and learn.

Mission

As a private nonprofit, our mission is to champion the vitality and growth of Tampa's Downtown, convening stakeholders, embracing innovation, and fostering thriving Downtown neighborhoods. Guided by our core values of Innovation, Operational Excellence, Collaboration, Inclusivity, and Integrity, we deliver services and initiatives that make Downtown a place for all, and we're seeking a Vice President of Operations and Special Services who not only manages our essential services but also embodies these values in their work.

About the Downtown Special Services District

The Tampa Downtown Partnership administers the Special Services District program through an annual contract with the City of Tampa. Through the Special Services District, the Partnership works to promote the Downtown experience through a multitude of initiatives such as clean and safe, placemaking and beautification efforts, marketing, transportation and urban planning. The Partnership also works with numerous organizations to identify and facilitate opportunities for collaboration, advocacy, and strategic planning for issues related to Tampa's Downtown.

Position Overview

The Vice President of Operations and Special Services play a pivotal role in driving operational excellence, strategic alignment and departmental effectiveness to advance the mission and objectives of the Tampa Downtown Partnership. This role requires a dynamic, seasoned professional who is a responsive and inventive thinker that will ensure the efficient utilization of resources. The VP of Operations and Special Services foster a culture of innovation, collaboration and strengthening relationships with key stakeholders. The role is responsible for oversight of the Operations team and works closely with other senior staff to achieve performance goals and objectives and also advises on staffing and other organizational resources.

Supervisory Responsibilities

The VP of Operations and Special Services oversee a portfolio responsible for executing the TDP's strategic priorities related to clean and safe, mircotransit, public space activation, unhoused services and overall district operations. This portfolio advances Tampa's Downtown transformation by aligning infrastructure, placemaking, and services with long-term growth objectives.

Under the leadership of the VP of Operations and Special Services, the portfolio includes three primary teams :

Clean and Safe

– ensuring clean, safe, and welcoming environments through essential services (clean and safe, maintenance, unhoused services).

Placemaking & Public Space Activation

– delivering engaging, people-centered spaces and experiences.

Downtown Area Shared Hubs (DASH)

– sustainable microtransit service providing access across seven downtown neighborhoods

Together, these departments shape the physical experience of Downtown, ensuring that operational excellence and place-based activities support a thriving, inclusive urban core.

Duties / Responsibilities

Operational Leadership – develop and implement operational strategies aligned with the organization's mission, vision, and strategic objectives, including field activities, subcontractors and contracts, beautification activities, budgets, programs, and schedules.

• Collaborates with executive leadership to develop and meet operational objectives while supplying expertise and guidance on projects and systems. Oversee the workflows of the department.
• Collaborates with other departments to carry out the organization's goals and objectives
• Identifies, recommends and supervises implementation of new processes, technologies and cost-effective systems that improve and streamline processes and use of resources to meet current and future needs of organization.
• Work with TDP staff and external consultants on special initiatives.

Financial Management – collaborate closely with the President & CEO and Finance leadership to develop and support the annual budgeting process, ensuring alignment with strategic priorities. Assist with opportunities for revenue generation, cost optimization, and resource allocation to support growth. Present periodic performance reports and KPI metrics to the President & CEO, senior leadership and TDP Board Finance Committee.

Strategic Planning – works in partnership with the President & CEO to provide leadership and execute initiatives that drive growth, innovation and impact. Monitor and evaluate the progress of initiatives against near-term performance goals and longer-term strategic objectives, adjusting as necessary to stay responsive to changing dynamics within the Special Services District (SSD).

Partnership Development – cultivate productive relationships with key stakeholders, including government entities, businesses, community and cultural organizations and residents, fostering collaboration and ensuring support for Downtown Tampa's development. Attend meetings, including weekend meetings and events, as a representative of TDP.

Team Leadership and Development – manage the daily activities and performance of the Operations department, creating a culture of high performance, accountability, and continuous learning. Mentor and develop Operations staff, providing performance feedback, coaching, and professional growth opportunities that support their success. Role model cross-departmental teamwork behaviors, including collaboration with executive leadership,

Personal Attributes & Alignment with Mission

Passion for strengthening vibrant, inclusive downtown neighborhoods

Brings creative approaches to essential services and problem-solving

Detail-oriented, disciplined, and committed to delivering high-quality outcomes

Builds trusted relationships with staff and community partners

Values diverse perspectives and fosters an equitable, welcoming environment

Operates with the highest ethical standards and transparency

Required Skills / Competencies / Attributes

Required Education and Experience

Compensation Overview

Equal Employment Opportunity

The Partnership is an equal opportunity employer. It is the policy of the Partnership to provide equal employment opportunities to all employees and applicants for employment without regard to race, creed, color, age, sex, religion, disability / handicap, pregnancy, childbirth, or related medical condition, citizenship status, service member status, sexual orientation, gender identity or expression, familial status, marital status, national origin, genetic information, or any other category protected by law in all employment practices

Why Join Us

As Vice President of Operations and Special Services, you will play a pivotal role in ensuring the Partnership delivers measurable impact for Tampa's Downtown. You'll work with a dynamic, collaborative team committed to shaping a vibrant, inclusive, and innovative urban core where people live, work, learn, and enjoy.

To Apply : Submit a cover letter, résumé, and two professional references to kbridges@Tampasdowntown.com.

Applications should be submitted by October 20, 2025

Disclaimer :

This job description does not constitute a contract of employment, expressed or implied. It is not intended to be an exhaustive list of duties, responsibilities or skills, associated with the position. Employer reserve right to modify job responsibilities as need arises.

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