Front Desk PRN

Job Description

Job Description

Position Description : The Outlook at Windhaven is a senior living community in Plano, TX, and part of the Forefront Living family. Our mission is to come together and make each moment matter for those we serve.

Were looking for compassionate, dedicated individuals who want to join our team and be part of something meaningful.With a shared legacy in business and healthcare innovation, our family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice, and palliative care.The Outlook at Windhaven team is looking for talented individuals to be part of the team as Resident Services Specialist!ESSENTIAL DUTIES :

Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better

Is friendly and courteous to residents, patients and co-workers

Answer phones within 3 rings, take messages and / or direct calls to appropriate party

Greet and direct visitors (i.e. family members, vendors, prospective residents, volunteers)

Assist residents with various needs (i.e. make change, sell stamps, mail, schedule appointments)

Collect resident fees and write receipts

Prepare outgoing mail (i.e. first class, return receipt, UPS)

Receive and distribute resident and facility mail

Forward appropriate mail (i.e. deceased residents, residents moved)

Routine clerical duties as assigned by the Business Office Manager / Resident Services DirectorSchedule guest cottages and collect appropriate fees

Schedule residents appointments in accordance with established drive schedule an routine

Report to the Business Office Manager / Resident Services Director all unusual situations, keeping her / him informed on problems, accidents or special needs arising from communications at front desk

Maintain front office fax machine and copier machine (i.e. make sure all supplies are at appropriate stock levels)

Distribute faxes to appropriate person in a timely manner

Other duties a assigned by Business Office Manager / Resident Services DirectorMINIMUM QUALIFICATIONS : High School graduate or GED

2 years experience on PBX or multi-line telephone systems

Prefer front office experience, specifically interaction with customers

Ability to handle heavy phones, work calculator, intercom system, two-way radios, fax machine and copier machine

Ability to accurately make change

Ability to communicate verbally and in writing, with residents, visitors, and staff

Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors and staff to other areas

Ability to multi-task in a fast-paced environment with high demands

Ability to maintain pleasant, caring and compassionate demeanor in stressful situations

Ability to read, write and speak English

Ability to perform Essential Duties

Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patientsAbility to comply with the Resident Bill of Rights and the Employee Responsibilities

Ability to comply with organizational and departmental safety policies and proceduresThis is a PRN position with no guaranteed hours. Shifts may include weekdays, weekends, and evenings based on departmental needs. Ideal for someone looking for flexible, part-time work.

$16.00 - $17.60 Hourly