Strategic Accounts Manager

Job Description

The Strategic Account Manager - IAA is a key role responsible for managing and nurturing high-value accounts within the Finance & Bank sector of IAA's Remarketing business and Strategic Account team. This role is focused on maintaining and growing client relationships, driving revenue growth, fulfilling customer needs such as inventory management, reporting & ad hoc requests utilizing third party systems such as Auto IMS & IAA's internal and customer facing systems. The overall goal is to ensure exceptional customer satisfaction. The successful candidate will work closely with cross-functional teams to enhance client engagement strategies and support the company's broader growth objectives.

Responsibilities

• Serve as a primary point of contact for new & existing high-value accounts, fostering strong, long-term client relationships.
• Develop and implement account plans to achieve revenue growth targets and strategic objectives.
• Engage with stakeholders at all levels within client organizations, from operational teams to executive leadership, to ensure alignment, satisfaction, and retention.
• Lead Monthly, Quarterly and Annual Operational and Performance Business Reviews with clients to review performance metrics, discuss strategic goals, and identify opportunities for improvement and growth.
• Actively participate in the preparation, review, and input of Requests for Proposals (RFPs) and contracts to secure new opportunities and strengthen client partnerships.
• Identify opportunities for process improvement and implementation of IAA services to address evolving client needs and add value.
• Deliver exceptional customer service by addressing client inquiries and resolving issues promptly to ensure satisfaction and retention.
• Maintain regular communication with assigned clients & Strategic Account team to reinforce relationships and ensure alignment with their needs.
• Collaborate with internal teams (sales, remarketing, operations) to optimize service delivery and exceed client expectations.
• Represent IAA as a trusted partner, offering tailored solutions and insights to support client goals.
• Prepare and deliver detailed client reports, including performance metrics, SLA & KPI achievements, and actionable insights.
• Analyze account data using available systems and other tools to monitor trends, identify areas for improvement, and inform decision-making.
• Provide timely market and competitor intelligence to the business to support strategic planning.
• Work collaboratively with sales and operations teams to ensure alignment on strategies that enhance customer experience and drive business growth.
• Contribute to initiatives that strengthen client engagement, build loyalty, and enhance IAA's market position.
• Ensure all sales activities adhere to industry regulations, company policies, and safety standards, maintaining ethical and risk-aware practices.
• Advocate for and reinforce IAA's commitment to safety, sustainability, and compliance within all account management activities.
• Support the development of an account management team as the business grows, with potential opportunities to assume leadership responsibilities.

Qualifications

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE : RBA) and (TSX : RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.