Job Opportunity
We are a growing, family-owned company operating since 1999. We are seeking motivated and compassionate individuals committed to delivering exceptional customer experiences while adhering to federal and state guidelines. Our safety protocols meet or exceed mandated standards, and we proudly serve an expansive portfolio of clients across both public and private sectors.
Duties :
- Receive inbound calls and respond using pre-scripted answers
- Make occasional outbound calls for verification purposes
- Enter sensitive information accurately into databases
- Deliver compassionate and tactful service to the community
- Operate multiple applications and computer programs
- Provide superior customer service
- Demonstrate active listening and learning
- Maintain attention to detail
- Communicate effectively in verbal and written formats
Requirements :
Prior call center or customer service experienceComputer proficiency and experience with MS OfficeHigh School Diploma or equivalent requiredDegree preferred; Veterans encouraged to applyBilingual (Spanish) is a plusProficiency with Internet Explorer, Microsoft Excel, Word, Outlook, and Adobe AcrobatStrong knowledge of customer service principlesExcellent data entry and typing skillsSuperior listening, verbal, and written communication skillsHighly organized, results-driven, and able to work in a fast-paced environmentAbility to resolve challenging situations calmly and professionallyStrong time management and prioritization skillsPunctuality and reliabilityWork Environment & Remote Policy :
Primary work location : Call / Contact Center in North Andover, MAReliable transportation required for in-office workHybrid / remote work may be supported under certain circumstances, subject to :Reliable high-speed internet (hard-wired Ethernet connection required; minimum 25 Mbps upload / download)Private, quiet, distraction-free workspaceCompliance with company Telecommute PolicyPreferred Education and Experience :
Prior call center or customer service experienceComputer proficiency and experience with MS OfficeHigh School Diploma or equivalent requiredDegree preferred; Veterans encouraged to applyBilingual (Spanish) is a plusSecurity Clearance Requirements :
May be required to pass Federal background screening and / or state level criminal background screening.This is a partial job description. Please contact our Career Center for more information.