Senior Customer Service Representative

Senior Customer Service Representative

Licensing seeks a Senior Customer Service Representative to join the Intake team, with strong customer service, communications, and organizational skills.

The prospective candidate will be responsible for the following tasks :

Review and process DCWP license applications and all relevant documentation

Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.

Check records for accuracy of information and for conformity with established policy and procedures.

Monitor and provide coaching to other staff.

Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned.

Provide high-volume customer service to licensing applicants in person and via phone.

Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.

Answer telephone calls, emails and written correspondence and communicate applicant information.

Attend seminars, meetings and / or trainings.

Follow all division and agency policies and procedures.

Perform all relevant and related licensing tasks as assigned when needed.

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Salary Min : $ 46,503.00

Salary Max : $ 53,479.00