Supervisor : Pre-Service

Supervisor : Pre-Service / Financial Clearance

The Supervisor : Pre-Service / Financial Clearance oversees the day-to-day operations and activities of the Pre-Service areas. The Supervisor partners closely with the Director : Revenue Cycle to provide leadership coverage and presence in the Pre-Service area. This individual is responsible for :

• Ensuring the effective operations by providing direction and support to the Pre-Service team;
• Establishing clearly defined, optimal workflow requirements;
• Assisting the Director of Revenue Cycle with setting and implementing the strategic goals for the Pre-Service areas;
• Ensuring adoption and compliance with quality standards that minimize the institution's risk and enhance the patient experience;
• Preparing, analyzing and summarizing reports made available to the Director of Revenue Cycle regarding productivity and the quality of staff performance, with recommended strategies for operational improvement;
• Monitoring work quality, productivity metrics and providing remediation if needed;
• Training of new staff and assisting in the planning and development of Pre-Service training materials;
• Identifying areas for improvement and developing plans to improve the performance of these processes; and
• Serving as a primary resource to staff.

This position is customer service driven, and the Supervisor must have the ability to effectively promote positive customer service while working in a highly stressful and complex environment.

Located in the beautiful mountain town of Pagosa Springs, PSMC offers the unique opportunity to serve a rural community while working in a mission-driven healthcare facility. As the only hospital and EMS service in Archuleta County, we value innovation, collaboration, and compassionate care.

Pagosa Springs is not only a wonderful place to work, but also a wonderful place to live. Pagosans are warm and friendly people, proud of their community and proud of their medical center. The Pagosa Springs area boasts great public schools in addition to a variety of alternative education options. The region offers numerous recreational opportunities. Wolf Creek ski area is just 24 miles away and is surrounded by trails for snowshoeing, cross-country skiing, and snowmobiling. Hiking, biking, ATV riding, hunting, boating, fly-fishing, and kayaking opportunities abound in the warmer months. Pagosa Springs is home to the world's deepest geothermal hot spring and is located one hour east of Durango, CO and a short drive north of the New Mexico state line.

Base Compensation Range : $51,480.00 - $79,601.60 annually, based on years of relevant experience. Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.

Job Type : Full-time

Shift Type : Day

Anticipated End Date for Posting : November 30, 2025. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline.

Pagosa Springs Medical Center is an Equal Opportunity Employer. All qualified applicants will be considered for employment, and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check.

At all times, the employee shall possess the following qualifications set forth below :

At all times, employee shall satisfy the following requirements :