Care Management Support Coordinator II

Job Description

Job Description

Care Management Support Coordinator II

Location : Remote (Must Reside in Texas)

Pay Rate : $20 / hr

Shift : Monday - Friday, 8 : 00 AM - 5 : 00 PM

Job Overview

Dean's Professional Services is actively seeking a Care Management Support Coordinator II to provide administrative support for care management activities. This role involves performing outreach, answering inbound calls, scheduling services, and serving as a primary point of contact for members, providers, and internal staff. The ideal candidate will be detail-oriented, customer-focused, and knowledgeable about healthcare processes, ensuring compliance with all state and regulatory guidelines.

Responsibilities :

• Provide support to members by connecting them with health plan and community resources to ensure high-quality customer care and service.
• Apply working knowledge of assigned health plan activities and available resources.
• Serve as front-line support for member and provider inquiries, requests, and concerns, including explaining care plan procedures and protocols.
• Support member onboarding and perform administrative duties such as sending welcome letters, correspondence, and educational materials to facilitate positive member / provider relationships.
• Document and maintain non-clinical member records in accordance with state and regulatory requirements, and provide documentation to providers as needed.
• Maintain knowledge of available benefits and local resources; make referrals to address Social Determinants of Health (SDOH) needs.
• Perform other related duties as assigned.

Qualifications :

Why Join Us?

Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, we have placed over 50,000 professionals nationwide - matching talent with opportunity through skill, experience, and culture fit.

APPLY NOW or call for more information.