Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. This is a long-term contract position within the manufacturing industry, offering an excellent opportunity to work in a fast-paced, collaborative environment. The ideal candidate will excel at managing inbound calls and providing exceptional service while handling customer inquiries and administrative tasks.

Responsibilities :

• Respond promptly to inbound customer calls, ensuring accurate information is provided and issues are resolved efficiently.
• Deliver outstanding customer service by addressing inquiries, concerns, and requests with great attention to detail.
• Perform data entry tasks with precision, maintaining accurate records of customer interactions and transactions.
• Schedule appointments and manage calendars as needed to support customer or team requirements.
• Process orders and handle order entry tasks to ensure timely and accurate fulfillment.
• Communicate effectively through email correspondence to address customer needs and follow up on pending matters.
• Utilize Microsoft Excel and Word for documentation, reporting, and other administrative purposes.
• Maintain a strong focus on quality and accuracy in all interactions, adhering to company policies and procedures.
• Collaborate with team members to improve workflow and enhance customer satisfaction.
• Adapt to a fast-paced call center environment while staying organized and meeting performance targets.
• Proven experience in a call center or customer service role, with a focus on managing inbound and outbound calls.
• Strong proficiency in data entry and the ability to maintain detailed and accurate records.
• Excellent communication skills, both written and verbal, with experience in email correspondence.
• Familiarity with Microsoft Excel and Word for administrative tasks and reporting.
• Ability to handle order entry and scheduling appointments with attention to detail.
• Demonstrated ability to thrive in a fast-paced environment while maintaining professionalism.
• Strong organizational skills and the ability to multitask effectively.
• Commitment to delivering high-quality customer service and achieving satisfaction goals.