REMOTE - Associate Support Specialist

Associate Support Specialist

The Associate Support Specialist responds to routine customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates knowledge-based operational and technical support to diverse audiences. In this capacity, the Associate Support Specialist provides outstanding customer service through effective and timely communication.

Principal Duties And Responsibilities :

• Address routine operational and / or technical issues by providing effective customer support of applicable devices within the assigned function(s) on a daily basis.
• Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems.
• Maintain various confidential patient and / or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
• Provide diverse administrative support within the assigned function(s) as required.
• Maintain current knowledge of all applicable devices and / or troubleshooting techniques to continually provide effective technical support.
• Establish and maintain strong relationships with internal and / or external customers through the effective understanding and utilization of established company policies and procedures during all customer interactions.
• May assist with the orientation and / or training of new employees within the assigned function(s); providing peer coaching, knowledge-based troubleshooting and other guidance as necessary.
• Assist with various projects as assigned by direct supervisor.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Physical Demands And Working Conditions :

Education :

High School Diploma required

Experience And Required Skills :

The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies. Non-Bonus Eligible Positions : include language below. Benefit Overview : This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Benefit Overview : This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

Work Schedule : 12 : 00 AM - 8 : 30 AM PST, Wednesday - Sunday

This is a fully remote position.