Customer Support Engineer (EEP25412)

Job # EEP25412

Job Title Customer Support Engineer

Office Location Brookshire, TX

Business Function / Department Power Electronic Systems / Quality & EHS

Sales Territory, if applicable

General Role Description

Provide warranty engineering, including technical and parts support, for the Technical Services team

Role Accountabilities

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary
• Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
• Track monthly warranty costs for assigned business unit and report to manager
• Prepare and issue Service Advices for trouble shooting to clients and field engineers
• Maintain current safety qualifications and comply with company and client safety requirements
• Resolve supplier product failures in a timely and cost- effective manner
• Respond to client issues outside of standard business hours when necessary
• Investigate suggested field changes, report problems, and recommend solutions to the parent company

General Employee Accountabilities

Requirements

Minimum Qualifications

Preferred Qualifications

Link to TMEIC Corporation Americas website :   https : / / www.tmeic.com / .  To be considered an applicant for any available positions, individuals must complete an online job application for each posting.  A resume may be attached to the online application but is not considered a substitute for the information in the application.  Applications will be considered only for the specific position for which the application is submitted.

EEO / AA / M / F / Vet / Disability Employer