Director, Business Risk Guide- Enterprise Services Risk Office

Director, Business Risk Guide- Enterprise Services Risk Office

We are hiring! The Enterprise Services Business Risk Office provides risk management support to several lines of business including : Brand, Enterprise Supplier Management, Enterprise Products & Experience (EPX), Software, External Affairs, eData, Global Workplace Solutions, Emerging Payments, Ventures, and Tech.  As the risk team for Enterprise Services Business Risk, we are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business.

​​As a Business Risk Manager in Capital One’s Enterprise Services (ES) Risk organization, you will apply your risk management and analytical skills to some of our highest profile Risk Management projects.As a Risk Manager in the Enterprise Services Risk Office, we are the first line of defense to help ensure our Company remains well-managed and avoid unnecessary risk. In this position, you will play a key role in enhancing our third party risk management processes across Capital One and driving project and program delivery.

Here's what we're looking for in an ideal teammate :

You are a critical thinker who seeks to understand the business and its control environment.

You possess a relentless focus on quality and timeliness.

You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.

You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact.

You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent.

Responsibilities :

Build successful relationships with ESM and other team members to understand the impact of technology risk on critical business processes

Perform risk reviews during various processes such as Risk Control and Self Assessments (RCSAs), Process Level Assessments (PLA), Exceptions, Applications, Targeted Risk Assessments and recommend on risk mitigation activities.

Influence leaders within ESM,  Compliance, Cyber Security, second line risk organizations, and Internal Audit on key technology risks and actions needed

Conduct periodic risk reviews with the executives and support reporting for risk metrics

Develop risk analysis, perform deep dive investigations, and drive specific risk initiatives to minimize risk posture and strengthen overall control suite effectiveness

Design and support internal risk and control governance processes

Identify and implement continual risk program enhancements based on industry standards and best practices in alignment with Capital One’s strategic risk direction

Support the Enterprise Services (ES) Risk organization by implementing new and innovative ideas

Basic Qualifications :

Bachelor's Degree or military experience

At least 10 years of experience in Risk Management

At least 10 years of People Management experience

At least 10 years of experience in project, risk program, Cloud risk management, or process management

At least 10  years of experience supporting, partnering, and interacting with internal and external business clients

At least 10 years of experience consulting with senior executives or strategy building

At least 4 years of experience working in cross functional teams

Preferred Qualifications :

10+ years of experience in project or process management, or agile delivery

At least 10 years of experience managing senior stakeholders across different business functions

At least 10 years of experience writing communications and presentations for leadership audience

At least 10 years of experience in strategy development, preferably working in financial services and / or technology

Excellent verbal presentation and written communication skills to confidently interact at all levels of the organization (e.g., technology / cyber organizations, enterprise business stakeholders, and executive leadership)

Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver

Ability to set direction, delegate tasks, manage multiple stakeholder expectations, and coordinate a cross-functional team

Ability to set direction, manage expectations, and lead cross-functional teams

Consulting experience with a Big 4 firm

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory : $205,400 - $234,400 for Director, Cyber Risk & Analysis

Before applying for this role, please read the following information about this opportunity found below.

Plano, TX : $205,400 - $234,400 for Director, Cyber Risk & Analysis

McLean, VA : $226,000 - $257,900 for Director, Cyber Risk & Analysis

Richmond, VA : $205,400 - $234,400 for Director, Cyber Risk & Analysis

New York, NY : $246,500 - $281,300 for Director, Cyber Risk & Analysis

Wilmington, DE : $205,400 - $234,400 for Director, Cyber Risk & Analysis

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-8 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. xuwmhxw (COPSSC).