Application Support Engineer

Application Support Engineer

Work Arrangement: Hybrid (Onsite + Remote)
Location: Buffalo, NY
Duration: 12-month contract (40 hrs/week; 2,088 total hours)
Work Authorization: U.S. Citizens or Green Card holders only
Engagement Type: W-2 only

Overview

This role supports the Commercial Equipment Finance Technology division and provides end-to-end ownership of application changes, integrations, infrastructure, and production support across three core application teams. Engineers in this group own the full change lifecycle from design through deployment and post-release support.

Key vendor platforms include InfoLease and Rapport; while the team does not own their core code, they own the administration, integration engineering, infrastructure, data pipelines, and business partnership supporting them.

Key Responsibilities:

Full SDLC Ownership

• Own delivery from development testing documentation promotion production
• Maintain formal change documentation and expected vs. actual outcomes
• Execute after-hours production releases and participate in CAB as needed

Integration & Data Engineering

• Build and support integrations with GApple, ACH, Snowflake, and internal platforms
• Develop and maintain SQL extracts, data feeds, batch processes, and file transfers

Systems & Infrastructure

• Administer and support SQL, PowerShell, Linux scripting, Windows/Linux servers, AD
• Perform monthly patching and compliance activities

Production & Business Support

• Provide daily production support, issue triage, job monitoring, and user assistance
• Maintain strong partnerships with business stakeholders

Agile & Delivery

• Work in Agile sprints using JIRA/Confluence
• Manage releases using GitLab, Artifactory, Ansible, CI/CD pipelines

On-Call & Schedule

• On-call: ~1 week per month
• After-hours releases: ~1 per month
• Current hybrid: Remote Mon/Fri; Onsite Tue–Thu
• Future model: Onsite Mon–Thu; Remote Fri
• Core hours 8–5 (flexible)

Candidates must be local or able to relocate immediately; onsite interviews required.

Required Qualifications

• Associate degree + 4+ years experience (or equivalent)
• Strong skills in SQL, PowerShell, Linux scripting, Windows/Linux servers, AD
• Experience owning full SDLC in production environments
• Strong communication, documentation, and delivery discipline

Preferred

• Financial services or equipment finance systems experience
• Strong application integration background
• Experience in regulated production environments