Service Desk Analyst

Service Desk Analyst

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North Americas leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com

Service Desk Analyst :

Requirements :

Hands on experience 2 to 5 years working IT administration.

History supporting large organizations (supporting 3,000 to 4,000 users).

Able to work / commute to two office locations in the Detroit area : Warren, MI and Sterling Heights, MI.

Ability to manage workload independently and have clear communication skills.

Technical Skills

Software :

Windows Active Directory

Adding new users / computers

Passwords

Deleting users from AD

New hire account set up and de-provisioning experience.

Office 365 Experience- Admin Experience

Working knowledge with Teams, One Drive and Share point

Managing M365 licensing

Experience with 2 factor Authentication, preferably Okta

Setting up accounts / troubleshooting authentication issues

Resetting Password

Experience with Installing Software

Past experience using a RMM tool a plus

Hardware :

Setting up new printers / peripherals

Setting up / troubleshoot laptop and desktop system

VPN / Wifi remote troubleshooting users that are offline or remote

Experience with ServiceDesk, preferably Jira

Open / modify / close Service requests.

Soft Skills

Multitasking

Work well under pressure.

Team player / Work in a Team environment

We are an Equal Employment Opportunity Employer M / F / V / D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy

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