Job Description
Job Description
MAIN FUNCTION :
The Ambulatory Systems / Rev Cycle Analyst is responsible for the build, configuration, testing, maintenance, and optimization of the Meditech Ambulatory Practice Management (PM) application, upstream and downstream ambulatory revenue cycle workflows. The analyst ensures effective clinic operations by supporting front-office processes including patient-facing tasks of scheduling, registration, insurance and benefits, eligibility verification, check-in and check-out, and back-office tasks including charge capture, coding workflows, and claim submission operations.
This role serves as a subject matter expert for Meditech PM system design and configuration. The analyst works collaboratively with clinic leadership, Patient Financial Services (PFS), Scheduling, and Registration teams to improve workflows, ensure data accuracy, maintain performance standards, and meet business goals. Workflow design, release upgrades, and continuous optimization are core responsibilities. Functional interoperability support (e.g., EDI, HL7, and API workflows) may also be included.
RESPONSIBLE TO : Director of Information Systems
MUST HAVE REQUIREMENTS :
- Associate degree in Information Technology or a related field OR ≥3 years of relevant IT or revenue cycle / ambulatory operations experience
- Demonstrated understanding of physician practice front-office and back-office workflows including :
Registration, patient demographics, insurance coordination
Scheduling and provider template configurationEligibility and referral authorization workflowsCharge capture and CPT / HCPCS / ICD-10 fundamentalsClaim edits, submission, rejections, and A / R resolutionExcellent analytical, troubleshooting, project coordination, and customer service skillsEffective communication with both technical and clinical office staffProficiency in Microsoft Office applicationsNo written disciplinary action within previous 12 monthsPREFERRED ATTRIBUTES :
Bachelor’s degree in IT, Health Information Management, or related fieldExperience with Meditech Ambulatory or other leading EMR practice management systemsFamiliarity with payer rules, billing compliance, and denial trendsExperience with report writing and data extraction tools (NPR / MAT, SSRS, Tableau)Knowledge of EDI transactions and interface concepts (e.g., HL7, 837 / 835)Experience with rule building, macros, attributes, and workflow configurationPOSITION EXPECTATIONS
Serve as the operational system expert for front-office workflows and Meditech PM build and configurationAnalyze business processes and translate needs into optimized system configurationManage provider templates, scheduling rules, visit types, and clinic configurationMaintain accurate insurance plan dictionaries, referral workflows, and financial setupParticipate in system upgrades, including build review, regression testing, and workflow validationDevelop and deliver user training; maintain current training documentationTroubleshoot systems behavior and proactively identify improvementsManage priorities independently, balancing multiple concurrent tasksProvide on-call support as needed for urgent issuesDocument technical build decisions, workflow standards, and operational proceduresLead or support application-related improvement projects involving cross-functional teamsEnsure compliance with Information Security and organizational policiesPerform other duties or special projects as assignedCORE COMPETENCIES
Customer Service : Advocates for clinic and patient experience through efficient operational workflowsCommunication : Conveys information clearly to stakeholders at all levels including providersTeamwork & Collaboration : Builds strong working relationships across departmentsAccountability & Initiative : Independently manages workload; takes ownership of resultsAnalytical Thinking : Identifies and resolves complex system and operational issuesAttention to Detail : Ensures accuracy in system configuration and data integrityProfessionalism : Models organizational mission, vision, and values in daily interactionsFT40 HYBRID
Monday - Friday
