Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative for a Menomonee Falls, WI area organization. In this role, you will play a key part in providing exceptional support to customers, ensuring their needs are met efficiently and with great attention to detail. This is an excellent opportunity to contribute to a dynamic organization.

Responsibilities :

• Deliver outstanding customer service by responding promptly to client inquiries and resolving concerns effectively.
• Accurately process customer orders, ensuring all details are correctly entered into the system.
• Prepare and provide detailed quotes to customers, ensuring clarity and accuracy.
• Collaborate with internal teams to ensure timely delivery of products and services.
• Maintain up-to-date records of customer interactions and transactions.
• Identify opportunities to improve customer satisfaction and suggest solutions to enhance service quality.
• Assist in managing and updating customer accounts as needed.
• Communicate product information and updates to customers in a clear and precise manner.
• Handle multiple tasks simultaneously while maintaining a high level of accuracy and efficiency.

Requirements :