frog CX Transformation Strategy - Sr. Consultant

About Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

frog is a leading global creative consultancy, part of Capgemini Invent. We challenge the status quo to craft and build human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer centric transformation. Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet.

Your role

We are seeking dynamic Senior Consultants within frog's Customer Experience (CX) Transformation team, which focuses on Customer Service transformation or Marketing, with a strong analytical skill set. This role requires experience in Marketing, Sales, Customer Service and Commerce, with a proven ability to support the sales and delivery of innovative transformation solutions in this space.

As a Senior Consultant you will

Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning

Conduct qualitative and quantitative customer research to uncover needs and validate opportunities

Synthesize research into clear, compelling insights and client presentations that drive executive decision-making

Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed-team models

Contribute to business development efforts through research, proposal development, and strategic recommendations

What we're looking for

An ideal candidate is a strategic thinker driven to deliver high-impact results that enhance customer satisfaction and business value. This individual applies analytical skills, business knowledge, and collaborative skills to help develop solutions with clients and cross-functional teams. They thrive in dynamic environments, embrace ambiguity, and consistently demonstrate initiative and ownership.

5 years of relevant experience in two or more of the following areas

Strategy consulting : designing growth strategies, go-to-market plays, and business transformation programs

Marketing, sales, or service strategy & activation : Experience either in agency or in-house defining marketing campaigns / strategies, customer segmentations, sales growth strategies, contact / service center expertise, or similar to help a brand reach and deliver their customer experience in the right channel, at the right time, and with the right message

Transformation & operating model strategy : Experience creating and / or leading pillars of Customer Experience / Marketing transformation strategy, defining digital or functional operating models, and considering the people / process / technology impacts of market changes on organizations

Innovation & design strategy : Experience applying customer insights, design methods, and experimentation to develop new products, services, and business models

Commercial / financial modeling : Proficiency in business case development and revenue modeling

Demonstrated successful engagement in the delivery of digital projects and services to a variety of industry clients

Experience in working on solutions for Financial Services, or Consumer Products would be highly advantageous

Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills; fluent in English

Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude

An interest in new experiences, products, technologies, consumer and cultural trends that are shaping the present and the future

Passion for collaborating with cross-disciplinary teams of designers, technologists, researchers and other innovators

Experience delivering strategy from early concept all the way to market launch

Ability to quickly form and succinctly convey a point of view on any topic

Ability to travel up to 75% to client sites, when required

What you'll love about working here

Empowerment : At Capgemini Invent, we :

Lead the change and take initiative

Find the work-life balance that suites us

Craft or own path through learning and career development programs

Energy : At Capgemini Invent, we :

Connect as a global community of 13,000 colleagues worldwide

Celebrate our diverse perspectives and draw from strength from our differences

Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes

Experiences : At Capgemini Invent, we :

Work internally and with clients to make a difference

Push boundaries to reimagine what's possible

Work to build a more sustainable and inclusive future

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child / elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

About Capgemini Invent : As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in over 30 studios and more than 60 offices around the world, it comprises a 12,500 strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Disclaimer : Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and / or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http : / / www.capgemini.com / resources / equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and / or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job : Technology Strategy

Organization : INVENT PEOPLE S&T

Title : frog CX Transformation Strategy - Sr. Consultant

Location : NY-New York

Requisition ID : 082251

Other Locations : US-CA-San Francisco

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