Device Support Analyst

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

• This position will be based out of Durham and will travel to the following locations : Hillsborough, Galloway Ridge, Timberline,Meadowmont, Chapel Hill this is not a remote position.

Hours :

8-5 M-F andOn Call Rotation Monday -Sunday5pm -8am

General Description of the Job Class

The Device Support Analyst provides remote and on-site support and maintenance for workstations, printers, and peripheral devices.The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to identify the solution.

General Description of the Job

The Device Support Analyst provides remote and on-site support and maintenance for workstations, printers, and peripheral devices. The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to identify the solution.

Duties and Responsibilities of this Level

Level 1

Level 2- In addition to the duties described for the Level 1, the Level 2 will :

Level 3- In addition to the duties described for the Level 2, the Level 3 will :

Required Qualifications at this Level

Education : Associate's degree in a related field, or two years of equivalent technical experience required.

Experience :

Level 1- One year of IT experience required.

Level 2- Three years of IT experience required, to include one year in an IT-related device support environment.

Level 3- Five years of IT experience required, to include one year in an IT-related device support environment.

Degrees, Licensure, and / or Certification :

Must have a current N.C. driver's license

Knowledge, Skills, and Abilities :

Level 1-

Level 2- In addition to the KSAs described for the Level 1, the Level 2 will demonstrate :

Level 3- In addition to the KSAs described for the Level 2, the Level 3 will demonstrate :

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.