Field Support Technician

Pacer StaffingUnited States

11 hours ago

Job type

Full-time

Job description

Job Title - Field Support Technician

Job Location - San Diego, CA 92103

Hourly Pay - $28 / hr

Shift -

Day 5x8-Hour (07 : 00 - 15 : 30)

Night 5x8-Hour (23 : 30 - 08 : 00)

Description :

Contract Length : 16 weeks

Shifts : Shift will be variable, contingent on department access availability.

Shifts may begin as early at 07 : 00am and may begin as late as 11 : 30pm.

Job Description :

Provides day-to-day workstation replacement services for the Annual Information Services PC Refresh. Removal of old workstations and installation of new workstations. Imaging and configuring new workstations including peripherals, software, and network printers. Work with users to validate functionality after replacement and assist with any issues. Perform wire management for ease of troubleshooting and user / equipment safety. Surplus any old equipment to ensure proper disposal according to departmental best practices.

Skills Required

Refresh is typically conducted during non-peak business hours in order to reduce impact to end users (afternoons, early mornings)

Hours worked can vary depending on site needs

Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations.

Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.

Demonstrated skill in configuring, troubleshooting, and supporting escalated end-user client systems including desktop, laptop, and mobile computing devices.

Broad knowledge of enterprise system functions, dependencies, and interactions and ability to use this information to troubleshoot.

Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.

Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

Demonstrates problem-solving skills.

Working knowledge of desktop and business / technical support systems.

Demonstrated judgment to delegate / escalate issues appropriately.

Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.

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Field Technician • United States

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