Commitment to Mission
This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.
Cultural Beliefs
- One LSC
- Student Focused
- Own It
- Foster Belonging
- Cultivate Community
- Choose Learning
The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.
Lone Star College has been recognized in multiple categories.
Campus Marketing Statement
Lone Star College-University Park
Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.
LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.
Established in 2012, Lone Star College-University Park has been recognized nationally and internationally for its innovation, as well as its focus on student access and success. Conveniently located off SH 249 in the heart of northwest Houston, Lone Star College-University Park is known as the "community's college," providing students with highly affordable degree and certificate programs that transfer seamlessly to four-year universities or lead to direct employment. Campus facilities include the Center for Science & Innovation, the Energy & Manufacturing Institute, Learning Innovation Labs and the Geology Rock Wall.
Location address is 20515 SH 249 (TX 249 and Louetta Road), Houston, TX 77070.
Job Description
PURPOSE AND SCOPE :
The Advanced Technology Specialist troubleshoots and resolves technical issues on audio / visual, PC, and server technologies. Coordinates vendor-led audio / visual projects from inception to completion. Provides technical training and documentation of audio / visual, PC, and server technologies to junior technicians. In addition, this role provides excellent customer service to users. The Advanced Technology Specialist supports management by maintaining adherence to standards and policies, documenting and analyzing data, and keeping records, and acting as an expert in software, hardware and troubleshooting issues and requests. In this role, it is very important to deliver effective communication with technical and non-technical personnel within and across organizations.
ESSENTIAL JOB FUNCTIONS :
Acts as lead and handles disagreements, conflicts, and unexpected problems in ways that maximize team effectiveness for the PC Desktop and / or AV area; primary point of contact for elevated issues and mitigation of highly complex internal and external problemsCollaborates with OTS developers to improve end user experience with applications, performing relevant research and presenting findingsResearches products and services and regularly makes decisions on purchases and diagnostic needs. Responsible for ensuring operational budget for materials is used effectively and in accordance with Lone Star College mission objectivesAssists customers through consultation, diagnosis, and implementation of solutions that are reasonable within resources available and that will leverage existing PC Desktop and / or AV technologies at the CollegeMaintains updated knowledge of PC Desktop and / or AV systems to act as Subject Matter Expert for areaDevelops improvements and innovations to enhance team's performanceManages personal work tickets as well as the departmental queueMay manage projects, either intra-OTS or with customersResponsible for other reasonable related duties as assignedKNOWLEDGE, SKILLS, AND ABILITIES :
Highly detailed understanding of Windows and Mac operating systems and / or AV systems as requiredBackground of strong customer service orientationHighly skilled at explaining technical subjects to non-technical as well as technical customersHas expertise in principles and concepts underlying an area of ITCurrent and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current workHas an in-depth understanding of the different aspects of the College's purpose and operations (academic; research; administrative)Must have basic knowledge of project managementDemonstrated ability to address complex problems or situationsAbility to represent and promote the team's mission and goals across teams, processes, and departments, as needed. Knows when support from outside the team is needed to help move forward and acts accordinglyAbility to write and present reports and / or proposals that persuade or communicate important messagesAbility to understand and interpret other viewpoints and assimilates them, as appropriate, into new or revised work processes and productsDemonstrated ability to work to resolve conflicts (e.g., technical disagreements or design reviews) in own work unitAbility to make decisions guided by IT and the College's precedents and objectivesAbility to makes decisions and recommendations on issues affecting projects and a client baseAbility to work with management, which helps create standards for a team and assist in establishing methods of accountability for the completion of assignments and tasksFlexibility and discretion in negotiations with customers and / or colleaguesAbility to seek opportunities and sets some goals for own developmentAbility to follow team and OTS procedures, but regularly evaluates those procedures. Typically directs the work of others. Prioritizes project workAbility to anticipate consequences of actions and prepares for potential problems or opportunities that are not obvious (e.g., are not part of the standard practice in the field)Ability to set goals for others that support short-term team goals. May establish long term goals for othersPHYSICAL ABILITIES :
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
WORK SCHEDULE & CONDITIONS :
Equipment used includes, PC workstation running on a LAN in Microsoft Windows and Mac environments, calculator, phone and other general office equipmentInterface with internal and external contacts as needed to carry out the functions of the positionWork is performed both indoors in a climate-controlled office environment and outside in non- climate controlled areasMay regularly travel to different LSC locationsMay be fully reassigned to other LSC locations if necessaryMay need to work weekends and outside of core business hours if necessaryREQUIRED QUALIFICATIONS :
Associate degree and a minimum of 4 years of experience, or an equivalent combination of education and experienceExperience working directly with clients, demonstrating strong communication and interpersonal skillsOne additional year of relevant work experience may substitute for each required certificationCompTIA A+ Certification or industry-recognized equivalentMicrosoft 365 Certified : FundamentalsPREFERED QUALIFICATIONS
Bachelor's degreeAt least 7 years of related professional experiencePractical experience and specialized training in one or more IT domains (e.g., PC, Mac), supported by a college degree, technical credentials, or equivalent work experienceAdvanced expertise in hardware troubleshooting and repairITIL Foundations certification or industry-recognized equivalentCompTIA Project+ certification or industry-recognized equivalentHands-on experience managing and troubleshooting endpoints using Microsoft IntuneHands-on experience troubleshooting and supporting Microsoft 365 services and applicationsHP Self Maintainer certificationLSC-AcademyCrestron Certified ProgrammerInfoComm / AVIXA Certified Technology Specialist (CTS) - General, Design, and Installation specializationsApple Certified Support Professional (ACSP)JAMF Certified Technician and JAMF Certified AdministratorAV-related professional certificationLone Star College is an EEO Employer. All positions are subject to a criminal background check.
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