Customer Support Associate
Themesoft IncAlbany, NY, New York, USA30+ days ago
Job type
- Full-time
Job descriptionBachelor's Degree 3 years of relevant experience Equivalent combination of advanced education, training, and experience will be considered. Strong customer service skills with prior experience working on a help desk Experience in healthcare, Medicaid, and Long-Term Care preferred. Proficient with Microsoft Office Suite. Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.
Customer Support Associate
Location : Albany – Hybrid – The project is currently 100% remote as the client doesn't have a workspace at this time. However, that may change in the future.
Job Duties :
- Assisting end users with system issues via phone and email.
- Testing system functionality to determine root cause of user reported issues.
- Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
- Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.
- Responsible for user-facing communications and reviewing training materials for accuracy.
Job Qualifications :
Required Skills :
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Customer Support Associate • Albany, NY, New York, USA
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