Business Systems Analyst - Finance Tech

Fulltime career opportunity for a Business Systems Analyst to join a rapidly growing, rock solid Financial institution with tremendous career growth opportunity. This position is open as a result of their growth and ongoing promotions and expansions within the group. We also like to mention that the staff and management teams are some of the nicest, most professional folks we've come across in a long time!

Responsibilities Include :

• Structure, plan, organize, develop, implement and manage all enterprise event management activities including server, database application and facilities event management. Establish work plans in conjunction with Business and IT Delivery leadership.
• Identify trends, implement new solutions / processes that resolve customer issues and continually strive toward moving from a reactive state to a proactive state.
• Ensure the team meets all compliance related tasks and further focuses on automating repeated tasks.
• Swiftly resolve issues that affect the availability of production systems.
• Create and maintain run books for all IT procedures.
• Assist in developing and maintaining IT Governance processes, knowledge management repository and recommend automation tasks to eliminate manual processes.
• Ensures the successful completion of automated tasks and jobs, timely execution of manual tasks, and subsequent automation of manual tasks to facilitate daily operations.
• Accountable for meeting SLAs by removing obstacles, delivering on services and providing broad, technical and service quality leadership.
• Develop and maintain training requirements with personnel, and assess staff performance in event management activities.
• Encourages and promotes the concept of exceptional customer service
• Strong emphasis on the need to provide continuous and improving customer service and support.
• Attends weekly team meetings and provides a status report each week.
• Performs other duties as required.

Qualifications

Preferred Qualifications