Concessions Manager | Chase Field

Concessions Manager

Salary : $63,000 / yr - $68,000 / yr, DOE. Location : Chase Field Schedule : No two weeks look the same at Chase Field and thats part of the excitement! We support MLB games, concerts, and special events, this position requires flexibility. You can expect a mix of evenings, weekends, holidays, and event driven shifts throughout the year. Anticipated Role Start Date : January 9th, 2026

Different perspectives make us better. Were committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy : The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levys diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

The Concessions Manager will lead the team who creates unforgettable experiences at Chase Field, home of the Arizona Diamondbacks. As Manager of Concessions, you will be responsible for managing the daily operations of the Concessions department to achieve the best possible guest experience, partner satisfaction and financial results.

• Lead all concessions locations to ensure adherence to service standards, cleanliness, and efficiency.
• Supervise opening and closing procedures related to stand readiness, staffing, sanitation, and operational documentation.
• Conduct pre-shift meetings with Concessions team to communicate event-specific goals, specials, and company updates.
• Address and resolve guest concerns or complaints in real time.
• Ensure excellent guest experience across all concessions locations; resolve guest concerns or complaints promptly.
• Foster a positive, team-oriented work environment through clear communication, recognition, and accountability.
• Assist in addressing team performance issues, corrective action and counseling.
• Collaborate with other departments to ensure efficient operations.
• Enforce safety standards and food safety compliance, including proper food handling, cross contamination prevention, equipment usage, cleanliness, and maintaining safe food temperatures.
• Assist with inventory management by managing stock levels; complete production logs, monitor portion control and waste / spoilage / gratis logs.
• Assist with inventory counts daily and monthly; participate in month-end inventory procedure.
• Complete post-event reconciliation, polling, tip payments, and daily payroll for employees.
• Assist with accurate labor forecasting and labor efficiency.
• Support recruitment and onboarding of new team members; including department training.
• Ensure compliance with all Levy policies, procedures, and Core Signatures.
• Enforce Responsible Alcohol Service, Cash Handling Integrity, Safety, and Time Clock compliance.
• Reports to General Manager of Concessions and Director of Concessions.
• Other duties as assigned.
• Supports other Levy locations / properties as needed.

Preferred Qualifications

Physical Requirements

Benefits

Medical, Dental, Vision, Life Insurance / AD, Disability Insurance, Retirement Plan, Flexible Time Off Plan, Paid Parental Leave, Holiday Time Off (varies by site / state), Personal Leave, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)