Sales Support Representative II

Job Overview :

We are seeking a highly motivated, detail-oriented, and proactive Order Desk Associate to join the Sales Operations & Innovations Team. The ideal candidate will assist our sales team and customers in preparing for product activation, processing orders, and providing exceptional customer support. This role requires excellent communication skills, strong attention to detail, the ability to multitask, and a customer-oriented approach.

Key Responsibilities :

Manage customer activation and process orders accurately and efficiently.

Engage with customers via phone, email, or chat in a timely and professional manner.

Coordinate with other departments to ensure orders are fulfilled correctly.

Prepare for customer activation with detailed investigation, clear action items, and concise summaries.

Manage a database of incoming orders; data entry is required.

Follow compliance requirements to validate orders are placed as contracted.

Assist in data cleanup projects and CRM account updates.

Communicate with customers to assist with questions and resolve order errors.

Provide order process enhancements recommendation and improve standard operating procedures and processes with learnings.

• Additional Skills & Qualifications

Requirements :

Minimum of 2 years of experience in sales support or a related role with customer engagement and resolution.

Proficient in CRM software (Salesforce) and Microsoft Office Suite.

Experience in order placement for direct customers.

Strong communication and interpersonal skills.

Excellent organizational and multitasking abilities.

Ability to work independently and as part of a collaborative team.

Exhibits extreme ownership within projects / programs or processes.

Establishes trusted relationships within the working team.

Able to quickly absorb and process information in new domains.

Self-starter, takes initiative, and thrives in being bold.

Strong written and verbal communication skills with a fine attention to detail

• Experience Level

Expert Level

• Job Type & Location

This is a Contract position based out of Plano, TX.

• Pay and Benefits

The pay range for this position is $19.89 - $19.89 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Plano,TX.

• Application Deadline

This position is anticipated to close on Nov 21, 2025.

h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.