Concierge

A rare opportunity to join the
City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the
highest end combined culinary and cultural experience to our customers who are
passionate in sharing wine, music, and culinary arts. We are a unique facility,
combining a fully functioning winery with intimate concerts, food & wine
classes, private events in a variety of configurations, and fine dining. We
have created a compelling mix for our sophisticated clientele of foodies, and
active cultural patrons—bringing the wine country experience to the middle of a
large city.

Position Summary

The Concierge is
responsible for delivering an exceptional guest service experience to all
clientele that have interactions with City Winery. This individual serves as a
point of contact at the Box Office for purposes of general guest relations and
support, ticketing, City Winery Rewards Program and City Winery merchandise.
The Concierge team member is responsible for maximizing ticket and retail
merchandise sales, while serving as a brand ambassador of the Company.

Overview of Responsibilities

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Correspond with guests in person, phone, and email

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Manage in-person, online, and phone ticket sales

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Handle all retail merchandise transactions,
organization, sales, inventory, ordering needs, and upkeep

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Maximize ticket sales and retail merchandise sales

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Actively participate in and support box office staff
duties as needed, including set up and breakdown of venue spaces

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Assist guests with seat changes

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Compile house and artist comps and arrange seating
appropriately

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Handle troubleshooting with guests on ticketing
purchases

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Close out and reconcile box office transactions

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Arrange special care of VIP’s, Investors, or other
guests who may receive gratis food or drink

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Maintain a neat and tidy Concierge booth

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Handle payment transactions and maintain accurate cash
drawer

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Attend training courses, tastings, meetings, as needed

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Maintain a knowledge of City Winery brand, history,
culture, and programming, both in venue and restaurant

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Other duties, tasks, projects as per business needs

Minimum Qualifications

● 2+ years
prior experience in a concierge, box office, or customer service role in a
hospitality setting, and/or relevant experience

● Ability to
consistently deliver high-quality guest experiences, exceed guest expectations,
and strive to create a memorable guest experience

● Strong work
ethic, calm demeanor with customer-focused approach, and immaculate attention
to detail

● Effective
communication skills (both written and verbal), interpersonal skills and a
proven ability to build positive relationships with coworkers and guests

● Proficient
computer skills

● Ability to
work both independently and in a team environment

● Ability to work
a flexible schedule including days, nights, weekends, and holidays

About Us

Wine, food, and
live entertainment collide at City Winery to create a dynamic and incredibly
unique workplace. Since 2008, City Winery has been turning heads across the
nation with amazing live performances, delectable cuisine, and award winning,
locally produced wines. But there's more to us than that we're a haven for community and creativity, a
place where the philosophy of hospitality is more than just a buzzword, but a
way of life. City Winery, founded by music industry veteran & visionary
Michael Dorf, has established itself as a one-of-a-kind brand providing
unforgettable experiences for guests. From world class music venues to
sustainably produced wines with ratings of 90+ points, City Winery offers a
range of topnotch events & experiences.

We are an equal
opportunity employer and value diversity at City Winery. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status.
Additionally, City Winery participates in the E-Verify Program in certain
locations, as required by law.