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Strategic Customer Success Manager

Strategic Customer Success Manager

GrowthAssistantSaint Louis, MO, US
30+ days ago
Job type
  • Full-time
Job description

Strategic Enterprise Customer Success Manager (CSM)

As a Strategic Enterprise Customer Success Manager (CSM), you will oversee the success, implementation, and growth of enterprise-level client relationships. You will act as a trusted advisor providing a high touch customer experience, ensuring a seamless onboarding process, driving engagement, conducting regular reviews, and identifying growth opportunities. Your primary goal is to build lasting partnerships that deliver maximum value for our clients and align with GrowthAssistant's strategic objectives.

Key Responsibilities :

Client Onboarding & Implementation :

  • Lead the onboarding process for new enterprise clients, ensuring a smooth transition from sales to operational use.
  • Collaborate with recruiting teams and clients to align implementation plans with business objectives.
  • Provide tailored training and support during onboarding to ensure successful adoption of GrowthAssistant's solutions.

Client Relationship Management :

  • Partner with Account Managers as points of contact for enterprise clients, addressing issues promptly and effectively to ensure strong relationships.
  • Build and maintain strong relationships with key stakeholders.
  • Conduct regular check-ins and Quarterly Business Reviews (QBRs) to assess client satisfaction and identify areas for improvement.

    • Strategic Engagement & Growth :

  • Schedule and lead strategic customer engagements to optimize GA partnerships.
  • Identify and communicate opportunities for expansion to Account Managers.
  • Advocate for client needs internally, driving cross-functional collaboration to enhance service delivery.

    • Training & Advocacy :

  • Provide customized business reviews and training content during and after client onboarding.
  • Act as the client's voice within GrowthAssistant, providing insights and recommendations to improve products and services.
  • Ensure clients receive the necessary support to meet their goals.

    • Reporting & Analysis :

  • Monitor and analyze client health metrics and usage patterns.
  • Prepare and deliver detailed reports on client performance, project progress, and growth opportunities to internal stakeholders.

    • Qualifications :

  • 3-5 years of experience in Customer Success, Account Management, or a similar role, preferably in enterprise or mid-market settings.
  • Proven experience managing client implementations and driving account expansion.
  • Strong understanding of digital marketing, staffing, and recruiting industries.
  • Exceptional communication, presentation, and interpersonal skills.
  • Proficiency with CRM and project management tools (e.g., Salesforce, HubSpot, Notion, ClickUp).
  • Strong problem-solving abilities and a proactive, client-focused mindset.
  • Mastery in providing outstanding service and managing complex client relationships.
  • Organized and self-sufficient, with attention to detail and effective task management.

    • What We Offer :

  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package, including medical, vision, and dental insurance.
  • Unlimited paid time off (PTO) and sick leave.
  • Opportunities for professional growth and development.
  • Flexible working arrangements for a healthy work-life balance.

    • Why Join GrowthAssistant?

    At GrowthAssistant, we celebrate diversity and inclusion. We value proactive, strategic thinkers who can balance creative problem-solving with execution. If you are passionate about client success and thrive in a collaborative, fast-paced environment, we'd love to hear from you.

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    Strategic Customer • Saint Louis, MO, US

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