Technology Manager – Travel / Hospitality

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

ZS Beyond Healthcare Team: ZS is guiding global clients across Travel, Hospitality, Retail, Financial Services, QSR, and Agri-Tech to help drive revenue growth, operational excellence, and personalized engagement using data, analytics, and technology. We help organizations move from traditional systems to intelligent, adaptive, and GenAI-enabled ecosystems that drive business outcomes.

Technology Manager – Travel / Hospitality

What You’ll Do: As a Technology Manager on our Beyond Healthcare team, you will lead large-scale digital transformation programs for global clients, bridging business strategy and technology execution. You will partner closely with client stakeholders to design, deliver, and scale technology solutions that leverage modern cloud platforms, industry systems, and emerging AI capabilities. The role requires a unique blend of industry expertise, technical depth, and leadership acumen to drive measurable impact.

• Lead business development and account expansion in the Travel & Hospitality sector — unlocking technology-led growth across analytics, AI, cloud modernization and experience transformation;
• Build trusted senior-level relationships (CIO/CTO/Chief Digital Officer/Chief Commercial Officer) to shape digital transformation agendas, platform roadmaps and new program opportunities;
• Apply deep knowledge of Travel & Hospitality commercial systems (PMS, CRS, Revenue Management, Loyalty, Distribution) to conceptualize, shape and package differentiated solution accelerators, reusable assets and industry POVs;
• Partner closely with ZS consulting teams to jointly drive account expansion, shape industry positioning and orchestrate pursuits;
• Drive onshore–offshore delivery excellence across multiple engagements, ensuring proactive risk management, stakeholder alignment and consistent, high-quality outcomes;
• Serve as an industry SME internally, advising ZS teams on architecture patterns and travel technology trends;
• Act as escalation path for clients, ensuring solutions are aligned to business objectives and deliver measurable commercial value.

What You’ll Bring:

• Bachelor’s/ Master’s degree in Computer Science, MIS, IT or related discipline; MBA preferred;
• 10+ years of experience in technology consulting, solution delivery or business development in Travel & Hospitality (airlines, hotels, travel tech platforms or related);
• Demonstrated experience with Travel & Hospitality commercial platforms — including revenue management, loyalty, distribution, PMS and CRS systems;
• Proven track record of driving revenue growth and expanding senior client relationships;
• Strong familiarity with modern data platforms, digital engineering and emerging AI/GenAI applications in the Travel & Hospitality ecosystem;
• Experience leading multi-geography delivery teams (onshore + offshore) for large-scale technology programs;
• Prior professional services experience required;
• Strong client presence and executive communication skills;
• Effective supervisory, coaching, and hands-on project leadership capabilities.
• Experience leading global, virtual teams to deliver multiple complex programs simultaneously;
• Entrepreneurial mindset — able to identify whitespace and build offerings, assets and accelerators aligned to Travel & Hospitality market needs;
• Willingness to travel as needed.

How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Hybrid working model:

ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.