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Field Service Engineer - Kansas City
Field Service Engineer - Kansas CityDanaher Life Sciences • Kansas City, MO, US
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Field Service Engineer - Kansas City

Field Service Engineer - Kansas City

Danaher Life Sciences • Kansas City, MO, US
3 days ago
Job type
  • Full-time
Job description

Overview

Join to apply for the Field Service Engineer - Kansas City role at Danaher Life Sciences

At Cepheid, one of Danaher's 15+ operating companies, our work saves lives. You'll thrive in a culture of belonging and help turn ideas into impact – innovating at the speed of life.

As a member of our team, you'll work to improve health care through fast, accurate, molecular diagnostic systems and tests. Our mission drives us to develop groundbreaking solutions for the world's most complex health challenges. We bring MORE change to the world.

The Field Service Engineer (FSE) is a professional who provides on-site field services by installing, repairing, and maintaining Cepheid diagnostic equipment in a compliant manner. This position reports to the Sr. Regional Service Manager and is part of the North America Customer Care Operations Team in Kansas City, MO.

In this role, you will have the opportunity to contribute to service revenue, ensure strong customer contract retention, and support operational performance and data quality.

Responsibilities

  • Provide frontline support by rapidly resolving customer issues and troubleshooting, while contributing to service revenue and ensuring strong customer contract retention.
  • Travel throughout a designated service region on short notice to support products and field service partners and conduct training to ensure operational performance and data quality.
  • Work independently within a geographic territory, while fostering a team-based environment with opportunities for benchmarking, mentoring, and receiving expert technical support.

Qualifications

  • BA, AA or Technical Trade Degree in Electronics or Engineering (or related discipline) or equivalent experience with 2–4 years of related work experience, or equivalent Military experience.
  • 2–4 Years of Experience as a Medical Laboratory Technician or Medical Laboratory Scientist (MLS, MT, CLS).
  • Able to work independently in a fast-paced environment, manage time effectively, and document activities and expenses.
  • Travel and Environment

  • Potential on-call and weekend shifts
  • Must be able to lift 50 lbs. to a height of at least 5 feet
  • Able to travel on short notice with periodic overnight stays; potential 75% travel
  • Preferred Experience

  • MS Word, PowerPoint, Excel, Outlook, and Salesforce
  • Presenting and training technical information; strong analytical, interpersonal, and communication skills
  • Benefits and Working Arrangements

    Cepheid offers comprehensive benefit programs and a flexible, remote-friendly work arrangement where eligible. The position may be remote from your home. More information will be provided by the interview team. Benefits information available at the Danaher Benefits site.

    Danaher and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. U.S. EEO posters are available here. Reasonable accommodations for applicants and employees with disabilities are available upon request at 1-202-419-7762 or applyassistance@danaher.com.

    The annual salary range or the hourly range for this role is $70.000- $80,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus / incentive pay. We offer a comprehensive package of benefits including paid time off, medical / dental / vision insurance, and 401(k) to eligible employees. Note : No amount of pay is considered to be wages or compensation until earned and vested. The amount and availability of any bonus, benefits, or other compensation at a given time remains at the Company's discretion.

    Join our winning team today. We'll accelerate the real-life impact of tomorrow's science and technology by partnering with customers across the globe to solve complex challenges and bring the power of science to life. For more information, visit www.danaher.com.

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    Field Service Engineer • Kansas City, MO, US