Clinic / Practice, Family Medicine

Clinic / Practice Assistant

We are seeking a full-time, 40-hour Clinic / Practice Assistant to support the practice on-site Monday through Friday 8 : 30am-5 : 00pm. Clinic / Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

Responsibilities :

• Leading up to the patient visit, Clinic / Practice Assistants schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork / forms.
• At the conclusion of the visit, during check-out, Clinic / Practice Assistants are tasked with scheduling follow-up appointments, tests, and / or procedures.
• Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications :

Additional Job Details :

EEO Statement : Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework :

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.