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Lead Veterinary Receptionist

Lead Veterinary Receptionist

Western Veterinary PartnersPortsmouth, VA, United States
4 days ago
Job type
  • Full-time
Job description

Churchland Animal Clinic is looking for an experienced, people-focused Lead Client Services Representative (CSR) to be the welcoming face of our practice and a key leader on our front desk team.This isn't just a job - it's a place to grow, belong, and build a meaningful career.

What We're Looking For :

In this role, you'll do more than greet clients. You'll ensure a smooth, welcoming experience from the moment a pet parent walks through the door. You'll help manage daily operations, support and train other CSRs, and take the lead on building our brand through engaging social media content. We're looking for someone who can stay organized, think ahead, and thrive in a fast-paced environment-all while keeping client care at the heart of everything they do.

You should have strong hospitality or customer service experience, be confident working independently, and enjoy coaching others. If you're creative and love social media, that's a big plus!

What We're Looking For :

  • A people-person with excellent communication and multitasking skills
  • Someone comfortable leading a team and taking initiative
  • Experience in customer service or hospitality
  • Familiarity with social media platforms like Instagram and Facebook
  • A calm, compassionate presence-especially during busy or emotional moments

This is a full-time position, with a flexible schedule and availability needed Monday- Friday with rotating Saturdays.

Full-time benefits and compensation

  • Compensation : $16-22 per hour, for each hour worked
  • Health package : Medical, dental, and vision insurance
  • Life insurance and disability
  • Employee Assistance Program
  • 401k options
  • Paid time off in accordance with site policy and applicable law
  • Personal pet discount
  • Uniform allowance

    • Minimum qualifications and skill set :

  • 3+ years of client service experience
  • Previous veterinary experience is a bonus, but not required
  • Proficiency in the following skills :

    • Can manage multiple phone lines, in-person clients, and administrative tasks simultaneously

  • Strong attention to detail and time management
  • Experience training, mentoring, and supervising team members
  • Strong written and verbal communication skills

    • About Churchland Animal Clinic :

    We're a two-doctor, general practice that have been a staple in the community since 1968 and have a fun and easy-going team with low turnover and long-time clientele. It takes exceptional medicine and a collaborative team to achieve high standards of success and client satisfaction. At Churchland, that's exactly our goal. From ongoing wellness care to surgery and dentistry, we have our community covered. Additionally, we have a talented and tenured support team that values collaboration and is eager to jump in where needed. We exclusively see small animals, have been AAHA-Accredited for 30+ years, and are in a great Portsmouth location off High Street and Tyre Neck Road.

    If you are interested in becoming part of a team that prioritizes growth and continued education, we encourage you to APPLY TODAY!

  • To determine specific pay Company will consider the following factors : the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.
  • During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.
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    Veterinary Receptionist • Portsmouth, VA, United States