Clerk Cashier

Join Our Team at the Virginia Aquarium!

Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast-paced, team-oriented environment? The Virginia Aquarium & Marine Science Center is seeking a dynamic and customer-focused Guest Services Clerk Cashier who is enthusiastic, detail-oriented, and committed to delivering exceptional service to every visitor to join our front-line team.

As a key member of our Guest Services team, you'll be the first point of contact for thousands of guests each yearhelping to turn a simple visit into a memorable adventure. If you love working with people, solving problems on the fly, and being part of something bigger, we want to hear from you!

Key Responsibilities

• Deliver exceptional customer service to guests and members, responding to inquiries via phone, email and in person.
• Operate a multi-line phone system to provide information about Aquarium events, programs, and services.
• Operate a two-way radio to coordinate with internal staff.
• Schedule and process group reservations for Aquarium visits, tours, boat trips, educational programs, and room bookings.
• Perform cashiering duties at the admissions desk on a rotating basis, including ticket sales, payment processing, balancing cash drawers, and preparing deposits.
• Lead, support and help train part-time admissions and lobby staff.
• Perform data entry, maintain membership database and accurate records.
• Run reports and track attendance and sales data.
• Resolve guest concerns in a professional and courteous manner.
• Perform other duties as assigned to support the Guest Services team.

What We're Looking For

• A positive, can-do attitude and a passion for customer service.
• Ability to multitask and stay calm under pressure in a busy environment.
• Strong verbal and written communication skills, especially when interacting with the public.
• Experience using computers and software for data entry, email communication, and scheduling; proficiency with Microsoft Office Suite (Word, Excel and Outlook) is a plus.
• Experience with cash handling, point-of-sale systems, and basic office equipment.
• Strong attention to detail and a proactive approach to identifying and communicating potential issues.
• Willingness to learn departmental procedures and contribute to a mission-driven team environment.
• Flexibility to work weekends, holidays, and rotating shifts (including summer hours).

Schedule Details

• Standard shifts: 8:30 AM 5:00 PM (5 days/week, with 2 days off)
• Summer shifts: Rotate between 8:30 AM 5:00 PM and 9:00 AM 5:30 PM
• Must be available to work weekends and rotating holidays to be considered for employment.

Why Work With Us?

At the Virginia Aquarium, you'll be part of a mission-driven organization dedicated to inspiring conservation of the marine environment through education, research, and sustainable practices. You'll work alongside a passionate team in an engaging settingwhere every day brings something new.

Ready to dive in? Apply today and help us create extraordinary experiences for every guest who walks through our doors.