Customer Support Analyst

A company is looking for a Customer Support Analyst - Morning Shift.

Key Responsibilities

Develop customer support processes for a growing organization

Respond to product functionality and technical support requests for enterprise business clients

Perform troubleshooting and provide feedback to the internal product development team

Required Qualifications

Bachelor's degree or equivalent practical experience

1-3 years of experience in customer service for SaaS application support

Excellent technical aptitude and ability to learn new applications

Previous experience working with or supporting SaaS products

Self-starter with strong planning and organizational skills